To complement your experience we have services that will help you keep you informed about the status of your payments, request case review through tickets and monitoring tools for these same services.
Link to the platform: https://dashboard.etpay.com/
The Platform service allows you to view the status of all payments generated, you can filter payments both by date and by their identification fields. The update of this data is in real time with a maximum delay of 3 minutes. In case you have doubts with any payment presented in the platform you can raise a ticket to the support team, you only need to specify the payment_id field with which we can review specifically that case.
The initial accesses are defined in the Merchant Onboarding in the initial integration process, after that you can request through Servicedesk tickets the creation, update and deletion of accesses for this service.
Link to the Service Portal: https://support.etpay.com/
In Servicedesk you can access the knowledge base which includes documentation and frequently asked questions, in case you require something more specific you can generate a ticket which will be answered directly by our team. Once in a productive environment this is the priority communication channel for both Support and Operations.
The initial accesses are defined in the Merchant Onboarding in the initial integration process, after that you can request through Servicedesk tickets the creation, update and deletion of accesses for this service.
Example of the Hites conciliation file:
Each day we will send a .csv file with the previous day's successful payments, these can be delivered by mail, FTP (File Transfer Protocol) or both. This file will allow you to keep track of the payments made with our service and each payment contains as much information as shown in the BackOffice service.